FAQs

Are your rituals really plant-based, organic and 100% natural ?

You bet your gorgeous face, they are. We feel that plants and holistic living are keys to a healthy, simplistic, vibrant life. Plants are magical and provide so many nutrients beneficial to our bodies is so many ways. We use unrefined oils, and beautiful organic botanicals, and always organic when possible. Sometimes, unrefined oils are better than refined, organic oils because they haven't been stripped of all their natural antioxidants and plant compounds.

Do you test on animals? Are your products vegan?

We absolutely DO NOT test on animals.

A few of our products are not vegan since we use raw organic honey and beeswax from a local sustainable beekeeper. We feel that sustainability and love for animals and plants are very important to our survival. The local Beekeepers we work with LOVE bees and have a passion for nurturing and caring for them.

What is the shelf life of your products?

We small batch every product. Often you may be receiving a product that was just formulated and poured the same week. As our products are 100% natural, the ingredients will be at their best within 9-12 month. We harness the power of plant science and only use 100% natural ingredients with a self-preserving technology.   That being said we encourage you to open and begin using your goodies soon after receiving them because they are too good to just sit.

Is it possible to have a reaction?

While everyone's skin is unique, reactions are not common with our products. If you have reactive or sensitive skin, please do a patch test first and incorporate new products slowly into your skincare routine. We recommend reaching out to us before you order if you have a specific concern. If you do experience a reaction, please email or reach out through DM, right away so we can help you through it.

Do you take returns?

As an artisanal skincare line, we pour our passion into every jar and bottle you receive. Our skincare rituals are handcrafted and formulated in small batches for sensitive, blemished skin yet perfect for all skin concerns. While we love every ritual we craft and rarely had anyone have a reaction, products may not always agree with your skin. Unfortunately, we do not offer returns. However, please reach out to us if you have a concern or issue so that we can address and help you the best we can. 

Where do you ship?

Currently, we only ship to the US, Canada, and Puerto Rico. As we grow, so will our shipping footprint.

How soon should I receive my order?

No one likes waiting, we get it. We package up your rituals within hours of receiving your order. Often your purchase is on its way to you the same day or within 24 hours. Our goal is for you to receive your shipment within 3-4 days after purchasing. However, during the holiday or while we are carving out Me Time (vacation) shipping may be delayed slightly. 

Local to Charleston, SC?

We offer local pickup and delivery. Just choose the option local pickup and delivery at checkout. Once your order is received, we will reach out to schedule delivery.

We are always excited to hear from you, feel free to reach out to hello@metimebotanicals.com.